DNIPROGAZ INFRINGE THE INTERESTS OF CUSTOMERS

The Dnipropetrovsk regional department of the Antimonopoly Committee of Ukraine established this fact during its investigation.

PAT Dniprogaz fixed reconditioning procedure of the customer’s gas-supply different from the established by the law.

On 14.11.2016 at the customer’s address, who appealed to the regional department of the AMCU, the emergency situation occurred (fire), for which reason the gas-supply was brought to a halt through the settlement of plug. On 16.11.2016 the customer applied to PAT Dniprogaz for recovering the gas-supply. The company representatives gave him an application “bihunok” for the recovery of the gas-supply, the form of which required  the coordination of the recovery of the gas-supply with different services of PAT Dniprogaz, namely, the archive, technical services, the department of economic security, the accounting management of gas and balance, and to get through an instruction of safety technique.

With that, the fire is the emergency situation, but not the customer’s violation, consequently the gas-supply had to be recovered within the time limits set by The regulations of assignment of gas supply services to population and The law-book of gas grid, after the damage control of the emergency situation.

By providing such form of the application, which requires the customer to coordinate the recovery of the gas-supply with different services of PAT Dniprogaz, regardless of the reason (of the detected violations) of the gas supply termination, the company infringed customer’s interests as the coordination of the recovery of the gas-supply with different services of PAT Dniprogaz requires a lot of time, and therefore the consumer haven’t received gas services for a long time (more than for six month). The gas-supply at the customer’s address was recovered on 17/06/2016.

The Dnipropetrovsk regional department of the Antimonopoly Committee of Ukraine established that PAT Dniprogaz advanced to the customer additional requirements, which are not provided by the legislation in power for the recovering of the gas-supply.

Such action would have been impossible under the conditions of existence of significant competition at the market as under the conditions of existence of significant competition at the market the competition for the purpose of obtaining advantages over other market participants through their own achievements would occur between the entities. In other words, under the conditions of existence of the alternative choice of gas distribution company, PAT Dniprogaz would be forced to comply with the established by the law of Ukraine on the provision of public services on the distribution of natural gas as it might lose its customers.

After hearing on 06/12/2016 PAT Dniprogaz was fined 68 ths. hryvnas by the Dnipropetrovsk regional department of the AMCU.

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